We’re excited to announce a new service for ReciPal users: Connect with an Expert — a 1:1 video session with a ReciPal specialist to help you get unstuck, learn the platform, and get your labels done right.

What It's For

Whether you’re setting up your first recipe, struggling with ingredient setup, or just not sure why your nutrition facts aren’t looking right, this service is designed to make it easy. You’ll meet over video with one of our experts, who can view your account in real-time, see what’s happening, and walk you through the steps to fix it — right then and there.

It’s perfect for anyone who prefers hands-on help or finds tech frustrating. You’ll not only get your issue resolved but also learn how to handle things on your own next time.

What We Can Help With

• Selecting and creating ingredients
• Setting up and finalizing recipes
• Diagnosing nutrition calculation issues
• Customizing your labels
• Getting your product ready for market with confidence

How It Works

Book a session online (30 minute minimum). After booking, you’ll receive a confirmation email with instructions to schedule your session and share any details or questions ahead of time.

To make the most of your session, come prepared with your recipe ingredients, amounts, and yield — most users find 30 minutes is all it takes to get exactly what they need.