This website, www.ReciPal.com, (collectively referred to as the "Site" in these Terms of Service) is owned and operated by ReciPal.com ("we", "us", "ReciPal", or "ReciPal.com"). By ordering a lab nutrition analysis, you ("you", "user", "customer", or, "end user") agree to these Lab Analysis Terms of Service (collectively, the "Lab Analysis Terms of Service" or "Agreement").
To complete the nutrition analysis the customer must provide a 200 gram sample of each product they ordered lab nutrition analysis for. They must complete the Chain of Custody form (sent to customer by email after ordering the lab analysis) to be mailed in with their samples within 30 days of ordering the lab analysis.
Products should be submitted in their finished, unopened packaging. If submitting probiotic, kefir, kombucha, or similar drinks please submit 2-3 bottles. Samples should be securely packaged, on ice (if needed), in order to maintain the original condition of the product and notify us if specific storage instructions are required once the sample is received, such as refrigeration, freezing, light sensitivity, or anything else.
Approximate turnaround is 2.5 weeks from the date of receipt of samples (barring any issues of sample condition, retesting if needed), which is measured in full business days. Nutrition analysis results (Protein, Moisture, Ash, Fat Profile, Total Sugar, Total Dietary Fiber, Sodium, Calcium, Iron, Cholesterol, Vitamin A, Vitamin C, and Carbohydrates/Calories/Calories from Fat by Calculation) will be made available by email or other form if specified otherwise in the Chain of Custody form included in the confirmation email.
Customer shall also be subject to terms included within the Chain of Custody form of ReciPal's lab partner, which is included once the nutrition analysis is ordered and paid for.
We acknowledge that the information you share with ReciPal is sensitive and confidential, and it will be treated as such.
In no event shall ReciPal be liable for the accuracy of lab analysis results, which are performed by a partner laboratory, or for indirect or incidental damages related to the lab nutrition analysis performed by our partner lab.